Magistrates' Claim Portal

To request a password reset, please enter your email address below

Email Address:

Help Guide

After confirming your email address and submitting your request, a temporary password will be sent to your email account.

You will be returned to the login page where you can use your email address and your new temporary password to log in.

Troubleshooting Questions and Answers

I’ve received an error stating ‘Sorry that user email cannot be found, please check and try again.’ What does this mean?

You will receive this error if the system is unable to recognise the email address you have supplied. Make sure that you have typed in your email address correctly and have included any numbers or special characters it may have. If you are certain that you are typing in your email address correctly and you are still receiving this error. This may suggest that your account has not been set up in order for you to access the system. If this is the case you will need to contact BPA Support in order for them to check if your account has been created.

When trying to reset my password, I’ve received an error stating ‘CURRENT PASSWORD INCORRECT’. What do I do?

This error occurs when the current password input does not match the password held within the system. Your current password is the one received in your reset password email and used to login. Ensure you have typed the password correctly or if copying and pasting ensure that no other surplus characters have been copied over like spaces either side of the password. If you are still struggling to move past this stage, you can abandon and return home and follow the ‘Forgotten Password’ process in order to receive a new temporary password.

I’ve input a new password but it does not appear to have been accepted. What do I do?

If your password has not been accepted, a validation error will appear at the top of the screen to explain the reason that your password has not been saved. This may be that the password does not conform to HMCTS password minimum requirements or contains a phrase which has been banned for security reasons. Please review your password and try again. You may also receive an error if your new password and confirm password fields do not match. Again, please review your password and try again.

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